Cancellation policy

Please contact us as soon as possible if you need to cancel or change a confirmed journey.

Last updated: 22 September 2026

How to cancel

Call 01488 493293 or email hello@mywaytaxis.co.uk. A cancellation is effective when My Way Cars receives and acknowledges it. Do not rely on contacting the assigned driver alone.

Possible charges

Any cancellation charge will reflect the notice provided, work already undertaken and losses that cannot reasonably be avoided. This can include committed driver time, unrecoverable parking or other journey-specific costs. The applicable arrangement should be stated when your booking is confirmed.

Late cancellation or non-attendance

If a vehicle has already been dispatched, is at the pickup point, or the passenger does not attend at the agreed time and place, up to the full agreed fare may be payable, subject to the circumstances and costs reasonably incurred.

If My Way Cars cancels

If we cannot provide an accepted journey, we will tell you as soon as reasonably possible. Any advance payment for a journey we cancel will be refunded, unless an agreed suitable alternative is supplied.

Refund timing

Approved card refunds are returned to the original payment method. Banks and payment providers may take additional working days to display the credit.