Frequently asked questions

Answers to common questions about pre-booked journeys with My Way Cars.

Does submitting the online form confirm my booking?

No. It sends a booking request. We will check availability and confirm the journey and price separately.

How quickly should I book?

As early as possible, particularly for airports, early mornings and busy periods. For travel within the next 24 hours, please call 01488 493293 rather than relying only on the online request.

Which areas do you cover?

We serve Hungerford, Newbury, Marlborough, Great Bedwyn, Kintbury, Ramsbury and surrounding West Berkshire and East Wiltshire villages, with long-distance journeys throughout the UK.

Which airports do you serve?

Regular destinations include Heathrow, Gatwick, Bristol, Southampton, Luton, Stansted and London City Airport. Other airports can be requested.

Do you monitor inbound flights?

Yes, when you provide the correct flight number. We will agree the airport meeting and waiting arrangements when confirming the booking.

Can I request a return journey?

Yes. Include both outward and return details in your request so we can check the complete journey.

Can I request child seats or help with luggage?

Yes. Add the requirement to your request before confirmation. Availability must be confirmed in advance.

How is the fare agreed?

We will provide or confirm the price before accepting the booking. Parking, waiting, tolls or later changes may be charged separately where explained.

How do I change or cancel a booking?

Call or email us as soon as possible. Changes are effective only when confirmed by My Way Cars. See the cancellation policy.