Booking terms

These terms explain the basis on which My Way Cars Ltd accepts and supplies pre-booked private-hire journeys.

Last updated: 22 September 2026

Providing accurate details

Please give complete and accurate pickup, destination, date, time, passenger, luggage, flight and contact information. Tell us before confirmation about wheelchairs, child seats, animals, unusual luggage or other requirements so that we can confirm whether suitable arrangements are available.

Prices and payment

We will communicate the agreed fare and payment method when confirming the booking. Additional waiting time, parking, tolls, requested route changes, extra stops or requirements not disclosed when the price was agreed may result in an additional charge. We will explain applicable charges as soon as reasonably possible.

Pickup and waiting

Please be ready at the agreed pickup point and time and keep the supplied telephone available. Airport pickup arrangements depend on the flight’s actual arrival and the agreed meeting plan. Parking and waiting charges may apply where stated at confirmation.

Changes

Contact us as soon as possible if any journey detail changes. A requested change is not accepted until we confirm it, and a different vehicle, driver, collection time or fare may be required.

Cancellations

Cancellation charges depend on the notice given, work already undertaken and losses that cannot reasonably be avoided. The applicable arrangement will be explained when the booking is confirmed. See our cancellation policy.

Passengers and conduct

Passengers must follow reasonable safety instructions, wear seat belts where required, and avoid behaviour that could endanger or seriously inconvenience the driver or others. Smoking is not permitted. The customer may be responsible for reasonable cleaning or damage costs caused by a passenger.

Delays and circumstances outside our control

We plan journeys carefully, but traffic, road closures, severe weather, accidents, flight changes and other events outside reasonable control can cause delays. We will communicate material disruption when reasonably possible.

Subcontracted journeys

Where appropriate, a booking may be fulfilled by another properly licensed private-hire operator or driver. We will remain your point of contact unless we tell you otherwise.

Concerns or complaints

Please contact us promptly with the booking date and relevant details so we can investigate fairly.